Welcome to OnCourse Learning Customer Service!

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You can also submit a request or send us an email at techsupport@oncourselearning.com.

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Technical Support is available at 1-800-743-8703 during normal business hours:

7:00am - 7:00pm (PST) Monday - Friday
9:00am - 5:00pm (PST) Saturday/Sunday



BEFORE YOU CALL: Please be prepared to explain your problem in detail and to have access to your computer.


WHEN YOU PLACE YOUR CALL: In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

 
 

OnCourse Learning

Tom Munkres October 29, 2013 Computaught Help

Recently Macintosh OS Maverick has been installed on some students' computers. This can cause some issues with our plug ins due to new security features in Safari. When you visit the How to Start Your Course page you may be told that you have to grant Flash Player permission on this domain. Follow these instructions to give Flash Player the permissions it needs to run normally.


Safari menu
>Preferences
>>Security
Click "Manage Website Settings"
Adobe Flash Player should be listed
Open the "When Visiting Other Websites" drop down.
Set Flash Player to "Run in Unsafe Mode"

Go to the Safari menu, Quit Safari
This will enable the Flash Player on our site.